CISSP Practice Exam 2026 – Complete Prep Guide

ITSM stands for Information Technology Service Management. It encompasses a set of practices designed to oversee and manage IT services provided to customers and ensure alignment with the needs of the business. ITSM focuses on delivering value to customers through effective service management processes, ensuring that the right people and resources are in place to deliver high-quality IT services.

Understanding ITSM is crucial as it involves various components, including service strategy, service design, service transition, service operation, and continual service improvement. This holistic approach enhances operational efficiency, increases customer satisfaction, and allows IT to respond more effectively to the changing business environment.

In contrast, the other options do not accurately define ITSM or relate specifically to its principles and practices. The first option suggests a focus on systems rather than services, the third option refers to metrics which are not central to the concept of service management, and the fourth option incorrectly emphasizes security rather than the management of IT services. Thus, only Information Technology Service Management accurately represents the intended concept.